Terms & Conditions


All products and services ordered from Baggage Hub Limited (through this website or otherwise) are provided by Baggage Hub Limited, Centrum House, 36 Station Road, Egham, Surrey, United Kingdom, TW20 9LF on and subject to these terms and conditions . Baggage Hub Limited may involve certain members of the Baggage Hub Group (including Shipping Force Limited ) and connected companies in the delivery of the products and services . 

All payments are processed through Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin. on behalf of Baggage Hub Limited unless direct payment by bank transfer or other means has been agreed with us.

Any requirement for us to give you notice in writing will be satisfied by us emailing you at the email address that you have currently registered as your email address on our system.

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means Baggage Hub Ltd. These terms and conditions can be varied or amended subject to prior written agreement. 

In Clauses 9, 10, and 11 We limit or exclude our liability for loss and damage. 

We suggest that you purchase insurance; we are able to offer this to you upon request.

1. Our Quotation
1.1 Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies. Our quotation assumes that the weight, quantity, dimensions, volume and/or type of your goods and value is as described by you. Your goods will be inspected/weighed after collection and an invoice emailed to you (to the email address you have registered on our system) which reflects the actual weight, quantity, dimensions, volume and/or type of your goods received . An explanation of how volumetric weight is calculated is available at our website Calculate Weight. Save in the case of manifest error, our determination is final and you will not be deemed to have paid in full until such invoiced amount is paid in full.
1.2 We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:
1.2.1 You do not accept our quotation in writing within 28 days, or the work is not carried out or completed within three months.
1.2.2 Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control.
1.2.3 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your request.
1.2.4 We have to collect or deliver goods at your request above the ground floor.
1.2.5 If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.
1.2.6 We supply any additional services, including moving or storing extra goods (these conditions apply to such work) or where you request additional periods of storage, or we need to undertake additional work or incur expenses because you have failed to provide all documents, permits, permissions, licences, or customs documents necessary for the shipment to be completed.
1.2.7 The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
1.2.8 We have to pay parking or other fees or charges in order to carry out services on your behalf.
1.2.9 There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
1.3 In any such circumstances, adjusted charges will apply and become payable.

2. Work not included in the quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under Clause 5.
2.1.6 Delivery or collection other than from/to the ground floor of the relevant premises.
2.1.6 Packing of Goods unless you have ordered our packing service.
2.2 Our staff may not be authorised and/or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

3. Your responsibility
3.1 It will be your sole responsibility to:
3.1.1 Declare to us, in writing, the value of the goods being removed and/or stored and provide a detailed inventory in our standard form. If it is subsequently established that the value of the goods removed or stored is greater than the actual value you declare, you agree that any liability (insured or otherwise) will be reduced to reflect the proportion that your declared value bears to it’s or their actual value.
3.1.2 Obtain at your own expense, all documents, permits, permissions, licences, customs documents necessary for the shipment to be completed.
3.1.3 Be present or represented during the collection and delivery of the removal.
3.1.4 Ensure authorised signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.
3.1.5 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
3.1.6 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
3.1.7 Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.
3.1.8 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
3.1.9 Provide us with a contact address for correspondence during removal transit and/or storage of goods.
3.2 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4. Our responsibility
4.1 It is our responsibility to deliver your goods to you, or produce them for your collection, in accordance with and subject to the provisions of our agreement.

5. Goods not to be submitted for removal or storage
5.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under 5.1.1 below may present risks to health and safety and of fire. Items listed under 5.1.2 to 5.1.6 below carry other risks and you should make your own arrangements for their transport and storage. In addition to the goods listed below , we maintain a more comprehensive list of goods which are prohibited and/or which we will not ship/handle, which is available at [Web Site link - Prohibited items page]
5.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition, sharp blades or other items that could be considered to be a weapon.
5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
5.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
5.1.4 Perishable items and/or those requiring a controlled environment.
5.1.5 Any animals, birds or fish.
5.1.6 Goods which require special licence or government permission for export or import.
5.2 If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply.
5.3 If you submit such goods without our knowledge we may (at our option) apply for an appropriate court order to dispose of any such goods found in the consignment without notice and/or make them available for collection by you. You will furthermore pay to us any related charges, expenses (including but not limited to internal administration/handling charges) , damages, legal costs or penalties incurred by us as a consequence of your having submitted such goods to us ..

6. Ownership of the goods
6.1 By entering into this Agreement, you guarantee that:
6.1.1 The goods to be removed and/or stored are your own property, or
6.1.2 The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.
6.1.3 You will pay us for any claim for damages and/or costs brought against us if either warranty 6.1.1 or 6.1.2 is not true.

7. Charges if you postpone or cancel collection or delivery
7.1 If you cancel your booking, the following applies:
• Up to 14 days prior to collection – you are liable for 25% of booked value
• Up to 7 days prior to collection – you are liable for 50% of booked value
• 72 hours to 24 hours prior to collections – you are liable for 75% of booked value
• On the day of collection – No refund
7.1.1 Deposits are non-refundable unless agreed in writing at time of booking.
7.1.2 All refunds will be processed within 30 working days, to your designated bank account or to the credit / debit card that was used to make the booking.
7.2 If (through no fault of our own) we are not able to collect goods as and when agreed or we are unable to effect delivery at the agreed location and time, we reserve the right to raise an additional invoice(s) to cover our reasonable direct and third-party costs incurred as a consequence of such failed/cancelled collection and/or delivery.

8. Payment
8.1 Payment shall be made in advance (unless we have agreed credit terms) against invoice as specified in your quotation subject to any adjustment following collection inspection under Clause 1.1 above. Please note that your failure or delay in making payment (including but not limited to delay in payment of any post inspection adjustment invoice issued under Clause 1.1 above) entitles us to suspend collection , processing and/or delivery of your goods and may incur storage charges. Prolonged failure could result in the sale/disposal of your goods (see Clause 22 below). If we have agreed credit terms with you , your failure to honour the agreed credit terms will constitute failure or delay in making payment for the purposes of this clause 8.1 and will be deemed to apply to all unfulfilled orders that you have with us .

9. Our liability for loss or damage
9.1 We limit our liability to a fixed limit per item. The amount of liability We accept under this agreement is reflected in our charges for the services. 
9.2  Unless otherwise agreed in writing, if we are negligent or in breach of contract We will pay You up to £35 or US$50 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part. If the loss or damage occurs whilst your goods are in the hands of a third party such as a transport operator, shipping company or airline conveying your goods to the place, port or airport of destination, the maximum amount that we will pay you for each item which is lost or damaged shall be the lower of £35 or US$50, or the corresponding limit of liability imposed by the carrier under their standard terms and conditions.

9.3  In addition to the fixed limit under 9.2 above, for goods destined to, or received from a place outside the United Kingdom: 
9.3.1 We will only accept liability for loss or damage (up to our fixed limit per item)
(a) arising from our negligence or breach of contract whilst the goods are in our physical possession, or
(b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim, or to the extent that any third party carrier accepts liability under their standard terms and conditions of carriage.  
9.3.2 If the carrying vessel/conveyance should for reasons beyond the carrier’s control fail to deliver the goods, or route them to a place other than the original destination, you may have limited recourse against the carrier depending upon the carriers particular terms and conditions of carriage, and you may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is your responsibility to arrange adequate marine/transit insurance cover.
9.3.4 We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of our negligence or breach of contract.
9.4 For the purposes of this Agreement an item is defined as:
9.4.1 The entire contents of a box, parcel, package, carton, or similar container; and
9.4.2 Any other object or thing that is moved, handled or stored by us.
9.5 We do not accept liability for loss of or damage to goods occurring in certain overseas countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, N. Korea and Former States of the USSR, unless we have been negligent or in breach of contract. This list is not exhaustive and specific countries can be checked by contacting us.

10. Damage to premises or property other than goods
10.1 Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:
10.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
10.1.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
10.1.3 If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the Agreement.

11. Exclusions of liability
11.1  Other than any claim under and subject to the limits set out in Clause 9.2 above, we will not be liable for: 
11.1.1 Loss of or damage to your goods as a result of fire or explosion howsoever that fire or explosion was caused, war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control unless we have been negligent or in breach of contract.
11.1.2 Loss of, damage to, or failure to produce the following goods: Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination. Perishable items and/or those requiring a controlled environment. Furs exceeding, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds. Any animals, birds or fish. Loss of, damage to, or failure to produce the goods if caused by any of the following circumstances: Loss or damage arising from ionising radiations or radioactive contamination Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack Indirect and/or consequential loss and/or pure economic loss of any kind or description to include (but not by way of limitation) any financial loss resulting from delayed collection or delivery and loss of profits or anticipated savings. normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances. damage by vermin, moth, insects and similar infestation, damp, mould, mildew or rust damage attributable to cleaning, repairing or restoring unless we arranged for the work to be carried out. damage due to change to atmospheric or climatic conditions. damage to any goods in wardrobes, drawers or appliances, or in an unsuitable package, bundle, carton, case or other container (unless both packed and unpacked by us). Loss of or damage to china, glassware and fragile items (for items that we deem to be fragile items please see Restricted Items) unless they have been both professionally packed and unpacked by us. Unless professionally packed by us, china, glassware and fragile items are shipped at your risk. electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage. damage to any goods which have a pre-existing defect or are inherently defective.  any loss, damage or delay caused by circumstances beyond our reasonable control to include, but not by way of limitation war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, fire, flood or epidemic and/or pandemic.
11.2 No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.
11.3 Our liability will cease upon handing over goods from our control from our own or our agent’s warehouse (e.g. if you contract for storage) or upon completion of delivery to residence. (Also see clause 12.2 below).

12. Time limit for claims
12.2 If you or your agent collect the goods, you must notify us in writing of any visible loss, damage or missing goods at the time the goods are handed to you or your agent using our online claims notification form available at [ Web Site Link] or via customer.care@baggagehub.com You must provide all information, documentation and photographic evidence specified.
12.3 Without prejudice to clauses 9, 10 and 11 we will not be liable for any loss of, or damage to, your goods unless in the case of visible damage or missing goods a claim is notified in accordance with clause 12.1 and/or 12.2 above. In the case of damage to goods that is not obvious on visual inspection you must notify us using our claims notification form available at Claims Form and you must provide all information, documentation and photographic evidence specified. In these circumstances you must notify us as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within fourteen (14) days of delivery of the goods by us.
12.4 Any dispute concerning the handling of claims should in the first instance be referred to our customer service team Email: Customer.care@baggagehub.com.

13. Delivery Frustrated
13.1 If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

14. Our Right to Hold the Goods (lien)
We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. (See also Clause 23). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

15. Our right to sub-contract the work
15.1 We reserve the right to sub-contract some or all of the work.

16. Route and method
16.1 We have the right to choose the method and route by which to carry out the work.
16.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers.

17. Advice and information for International Services
We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.

18. Applicable law
This contract is subject to the law of the country in which the office of the company issuing this contract is situated.

19. Your forwarding address
19.1 If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us.
19.2 If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of the newspaper. Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.

20. List of goods (inventory) or receipt
Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions. When you self-pack your goods it is your responsibility to complete an inventory of the packed goods using the customer portal.

21. Storage Charges
We review our storage charges periodically. If you have booked storage you will be given 3 months’ notice in writing of any increases. If you have not booked storage but we have to store your goods, other than by reason of our failure to meet our obligations under this agreement storage will be charged to you at our applicable standard rates.

Storage In Transit £3.50 per item per week
Student storage Standard Box £1.00 per box per week
Student storage Large Box £2.00 per box per week

22. Our right to Sell or dispose of the Goods
If payment of our charges relating to your goods is in arrears by more than 14 days, or if we are unable to proceed with shipment of your goods due to your failure to provide requested documentation within 14 days of our request for the same, we are entitled to require you (by notice emailed to the address you registered on our system) to immediately remove your goods from our custody and pay all money due to us. If you fail to remove your goods and pay all outstanding amounts due to us within 7 days of such notification (goods will not be released without payment of all outstanding amounts), we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.

23. Termination of Storage
If payments are up to date, we will not withdraw storage of your goods without giving you three months advance notice in writing. If you wish to terminate your storage contract, you must give us at least 10 working days’ notice (working days are defined in Clause 7 above). If we can release the goods earlier, we will do so, provided that your account is paid up to date although storage will be charged up to the end of the specified minimum 10 days notice period.

24. Discount
24.1. Baggage Hub from time to time may offer discounts to its customers, these are subject to company discretion and can be adjusted or revoked at any time.
Where a discount is offered, no cash settlement can be gained in place or in lieu of the offered discount.
When applicable, discounts will display clearly in the order summary. If an expected discount fails to apply, stop the order and contact us, no monetary value or refund will be offered in lieu of discount.

Baggage Hub Ltd Registered in England No: 09682726
Baggage Hub Ltd June 2021.